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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 24% | - Requirements Analysis
|
| Topic 2: Planning and Design | 60% | - Solution Architecture
|
| Topic 3: Delivery | 16% | - Implementation
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Question #1
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
B. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
Question #2
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows: - They often need to refer back to their documents for routine customer requests - They are able to handle the majority of customer request themselves despite of current challenges - Routine customer requests require many clicks and they want the new system to focus user experience. One of the common MACD transactions is to increase the quality of the assets. What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents ' feedback while minimizing implementation efforts?
A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C. Leverage the CPQ cart for all cases minimize the implementation effort
D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Question #3
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
A. By automatically balancing order processing tasks across multiple orchestration queues
B. By automatically balancing order processing tasks across multiple orchestration items
C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
D. By automatically queuing the fulfillment request to retry according to predefined retry policy.
Question #4
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
D. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
Question #5
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
A. Model the router technical product and decompose it from the business internet offer.
B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C. Model the router as an attribute of the business internet offer with a default value of ' included '
D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: C | Question #5 Correct Answer: A |



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