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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:
Question #1
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
A. Omnichannel experience
B. Agent Desktop
C. Billing
D. Guided selling
Question #2
What is SAP Customer Data Cloud designed to do?
A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Execute end-to-end loyalty campaigns.
D. Connect information from a single source.
Question #3
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question
A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration is GDPR compliant
C. Integration monitoring needs to be centralized
D. Integration value mapping needs to be maintained
E. Integration caters for error handling and monitoring
Question #4
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A. Guided Selling
B. Intelligent Lead Score
C. Agent Desktop
D. Forecasting and Pipeline Management
E. Case Management
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: B | Question #3 Correct Answer: A,D,E | Question #4 Correct Answer: A,B,D |
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