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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 2: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 3: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 4: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 5: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 6: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 7: Integration | 8% - 12% | - System Connectivity
|
| Topic 8: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 9: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
A) Release assignments
B) Define core hours.
C) Create technician skills
D) Enter materials used
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Reserving material that has already been used for previous services
B) Pre-organizing spare parts to be taken to the physical of the job
C) Booking material for a specific service call and defined location
D) Defining which material, the customer needs to purchase before the technician can start the work
3. Which statements are correct regarding data sync rules. Choose Three correct answers.
A) They are used to optimize mobile performance
B) Data Sync Rules only limit the data in mobile devices. not web apps
C) To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
D) You can limit the data sent to the mobile device using Data Sync Rules
4. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A) None touch
B) E-mail interaction
C) Video chat
D) High touch
5. What are the some of the available options to create dashboard reports? Choose Two correct answers.
A) Import report templates.
B) Import queries
C) Use pre-assembled reports.
D) Use pre-assembled queries.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A,B,D | Question # 4 Answer: D | Question # 5 Answer: C,D |
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