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IBM C1000-098 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IBM Technical Support Services Fundamentals | 30% | - TSS Academy Content
|
| Customer Service & Communication | 20% | - Service level agreements
|
| Troubleshooting & Problem Resolution | 35% | - Incident management workflow
|
| IBM Product & Support Knowledge | 15% | - IBM product portfolio overview
|
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