IBM C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 59
B) 19
C) 69
D) 89

2. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Client
B) VMWare Server
C) VMWare Database
D) VMWare Thinkpad

3. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Ask the customer if they agree to open a technote.
C) Forward the PMR to the BackEnd.
D) Check for duplicate items in CAST or the Technote Database.

4. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) FastPath PMRs will not be worked on by the FrontEnd.
B) Customer will receive less Service for FastPath PMRs.
C) Customer will not be contacted in national language for FastPath PMRs.
D) FastPath PMRs will be quickly transferred to BackEnd.

Solutions: