PDF Version DemoTarget Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
In recent years, more and more people choose to take ServiceNow CIS-ITSM certification exam. Because the exam can help you get the ServiceNow certificate which is an important basis for measuring your IT skills. With the ServiceNow certificate, you can get a better life.
At ITexamGuide, we will offer you the most accurate and latest CIS-ITSM exam materials. When you are prepared for CIS-ITSM exam, these exam questions and answers on ITexamGuide.com is absolutely your best assistant. With our ServiceNow study materials, you will be able to pass ServiceNow CIS-ITSM exam on your first attempt. Also you don't need to spend lots of time on studying other reference books, and you just need to take 20-30 hours to grasp our exam materials well.
ITexamGuide is a website that includes many IT exam materials. Our PDF version & Software version exam questions and answers that are written by experienced IT experts are good in quality and reasonable price, and many customers have been well received. The hit rate is up to 99.9%. Guarantee you pass your CIS-ITSM exam. And the test engine on ITexamGuide.com will give you simulate the real exam environment. Then, you can deal with the CIS-ITSM exam with ease.
In our sincerity, for each client with high-quality treatment services every transaction. After you purchase CIS-ITSM exam materials, we will provide you with one year free update. In order to make the candidates satisfied, our IT experts work hard to get the latest exam materials. We also will check the updates at any time every day. If the materials updated, we will automatically send the latest to your mailbox.
Before you buy, you can try our free demo and download free samples for CIS-ITSM exam. If you are satisfied, then you can go ahead and purchase the full CIS-ITSM exam questions and answers.
100% money back guarantee - if you fail your exam, we will give you full refund. You just need to send the scanning copy of your examination report card to us. After confirming, we will quickly refund your money.
And just two steps to complete your order. Then we will send your products to your valid mailbox. After receiving it, you can download the attachment and use the materials.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Duration: 90 minutes
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Change Management | - Approval and risk management - Change types and workflows |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
974 Customer Reviews
Quality and ValueITexamGuide Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITexamGuide testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITexamGuide offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.