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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities |
| Topic 2: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| Topic 3: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 4: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| Topic 5: Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility |
| Topic 6: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Service ticket workflows - Sales process configuration |
| Topic 8: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.
A. Preliminary integration details such as credentials, host name, and bucket name.
B. Familiarity with the REST architecture and API authorization mechanisms.
C. Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
D. A fundamental understanding of SQL queries and database management.
E. Experience with XML and SOAP-based web services.
Question #2
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
A. Tactics are pre-built automation programs designed to achieve a specific goal.
B. Tactics are KPIs available in Smart Insight dashboards.
C. Tactics are spend management marketing plans.
D. Tactics are predefined segmentation rules.
Question #3
Which of the following definitions describes an extension in SAP Commerce Cloud?
A. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
B. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
C. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
D. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
Question #4
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
A. By generating artifacts for creating an integration flow in SAP Cloud Integration
B. By providing SAP advisory consultants to support customer go-lives
C. By using a proposal service based on machine learning using crowd sourcing
D. By offering SAP methodology templates for creating integration strategies
Question #5
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.
A. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
B. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
C. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
D. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
E. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
Solutions:
| Question #1 Correct Answer: A,B,C | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: A,C | Question #5 Correct Answer: B,C,D |
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