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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei AICC Product Features | - AI Capabilities
|
| Topic 2: AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Topic 3: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 4: Huawei AICC Solution Overview | - AICC Architecture
|
| Topic 5: Project and Sales Capability | - Presales Methodology
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
What does the term "codec" refer to in the context of AICC voice communications?
A. A protocol for call control.
B. A device for connecting to the PSTN.
C. A type of database used for storing recordings.
D. An algorithm that compresses and decompresses digital audio data.
Question 2
What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?
A. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
B. It uses the most bandwidth, guaranteeing the best quality.
C. It is only used for video calls.
D. It is the oldest codec and has the widest compatibility.
Question 3
The "Average Handle Time (AHT)" metric is composed of which three elements?
A. Queue Time + Talk Time + Wrap-up Time
B. Ring Time + Talk Time + Transfer Time
C. Talk Time + Hold Time + After-Call Work Time
D. Answer Time + Consultation Time + Disposition Time
Question 4
Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?
A. Subscription-based (SaaS) pricing.
B. Named User License (per agent).
C. Perpetual License with annual maintenance.
D. Concurrent Session License (floating).
Question 5
In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?
A. Passive taps are less expensive.
B. It provides higher quality recordings.
C. It is the only method supported by the AICC software.
D. It is undetectable by the agent and does not generate any signaling that could impact the call.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: D |
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