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HDI HD0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Problem Solving & Incident Management | - Troubleshooting Essentials
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| Topic 2: Customer Service Fundamentals | - Role of Customer Support Specialist
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| Topic 3: Customer Handling & Professional Behaviour | - Managing Difficult Situations
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| Topic 4: Communication Skills | - Effective Interaction Techniques
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| Topic 5: Support Processes and Tools | - Service Level Agreements and KPIs
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