HP HP2-B102

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HP HP2-B102 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is the goal when optimizing an imaging and printing fleet?

A) replacement of single-function printers with multifunction devices
B) replacement of all ink devices with laser devices
C) centralization of printing on a few devices
D) a balance between cost and productivity

2. What is the role of the reseller during the support stage of the technology lifecycle?

A) to monitor usage and to notify managers if users abuse their printing privileges
B) to provide training for end users and address operation issues
C) to cross-sell additional accessories and service
D) to determine how to redeploy devices

3. What is the purpose of up-selling?

A) to sell additional, third-party solutions
B) to sell higher value products by series, family, or category
C) to sell on-site services
D) to sell accessories

4. Why does HP create customer segments?

A) To control which products are marketed to various types of accounts
B) To divide the customer's workforce into departments to address specific customer groups
C) To help HP sales people locate the series of products that works best for a customer group
D) To monitor inventory

5. What does HP Laser Modulation use?

A) large dots placed far apart to produce dark colors
B) small dots placed far apart to produce dark colors
C) large dots placed close together to produce dark colors
D) small dots placed close together to produce dark colors

Solutions: