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HP HP2-H27

HP2-H27

Exam Code: HP2-H27

Exam Name: Servicing HP Desktops, Workstations and Notebooks

Updated: Oct 01, 2026

Q & A: 73 Questions and Answers

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HP HP2-H27 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Peripheral Support- Basic connectivity and device integration
  • 1. Printers and external device configuration
    • 2. Basic LAN and wireless connectivity troubleshooting
      Topic 2: Troubleshooting and Diagnostics- Hardware and system diagnostics
      • 1. Boot failures and POST errors
        • 2. Component-level troubleshooting techniques
          Topic 3: Maintenance and Repair Procedures- Preventive maintenance and servicing
          • 1. ESD safety and handling procedures
            • 2. Cleaning and component replacement procedures
              Topic 4: Installation and Configuration- System setup and operating system installation
              • 1. BIOS/UEFI configuration and firmware settings
                • 2. Driver installation and system updates
                  Topic 5: HP Personal Computing Hardware Fundamentals- Desktop, workstation, and notebook hardware components
                  • 1. Motherboards, CPUs, and chipsets
                    • 2. Memory, storage devices, and power systems

                      HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

                      Question #1
                      What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

                      A. Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
                      B. Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
                      C. Export the TPM embedded MySQL database to an external device.
                      D. Run the HP TPM export utility to save the encrypted information to an FTP site.


                      Question #2
                      Which two Web sites provide information to locate replacement part numbers?

                      A. HP Channel Services Network and HP PartSurfer
                      B. HP PartSurfer and HP Services Media Library
                      C. HP Replacement Parts and HP Services Media Library
                      D. HP Replacement Parts and HP Warranty Lookup


                      Question #3
                      You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

                      A. If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
                      B. If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
                      C. If the subnet mask is 0.0.0.0, it is DHCP
                      D. If the default gateway is 0 0.0.0. It is DHCP.


                      Question #4
                      What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?

                      A. the technician data label
                      B. the flexbuild label
                      C. the system board label
                      D. the support label


                      Question #5
                      In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

                      A. Genuine Product Chipset (GPC)
                      B. Microsoft Genuine Firmware (MGF)
                      C. Digital Product Keys (DPK)
                      D. Authentic Version ROM (AVR)


                      Solutions:

                      Question #1
                      Correct Answer: B
                      Question #2
                      Correct Answer: D
                      Question #3
                      Correct Answer: A
                      Question #4
                      Correct Answer: B
                      Question #5
                      Correct Answer: C

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