HP HP2-H27

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A) Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
B) Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
C) Export the TPM embedded MySQL database to an external device.
D) Run the HP TPM export utility to save the encrypted information to an FTP site.

2. Which two Web sites provide information to locate replacement part numbers?

A) HP Channel Services Network and HP PartSurfer
B) HP PartSurfer and HP Services Media Library
C) HP Replacement Parts and HP Services Media Library
D) HP Replacement Parts and HP Warranty Lookup

3. You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

A) If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
B) If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
C) If the subnet mask is 0.0.0.0, it is DHCP
D) If the default gateway is 0 0.0.0. It is DHCP.

4. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?

A) the technician data label
B) the flexbuild label
C) the system board label
D) the support label

5. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Genuine Product Chipset (GPC)
B) Microsoft Genuine Firmware (MGF)
C) Digital Product Keys (DPK)
D) Authentic Version ROM (AVR)

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