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HP HP3-C27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SMB Market & Customer Needs | 25% | - Identify customer requirements - Budget and workflow analysis - SMB business characteristics |
| Topic 2: Services, Warranty & Support | 10% | - HP warranty and service plans - Supplies and after-sales support |
| Topic 3: Sales & Solution Design | 15% | - Total cost of ownership (TCO) - Match products to use cases - Competitive positioning |
| Topic 4: Technology & Differentiators | 20% | - Security and management features - Print quality and speed technology - Energy efficiency and sustainability |
| Topic 5: HP Printing & Imaging Portfolio | 30% | - A3/A4 solutions, MFPs, single-function - Media and supplies overview - Inkjet and LaserJet product lines |
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