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HP HP3-X02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Diagnostics | 30% | - Display, video, and audio problems - Storage, memory, and system performance - Using HP diagnostics tools and error codes - Networking, wireless, and peripheral connectivity - Power system and boot issues |
| Product Overview and Specifications | 20% | - Features, ports, and system configuration - HP Elite Notebook series models and families - System architecture and component specifications |
| Service Procedures and Compliance | 5% | - Warranty and service policy guidelines - Part ordering and replacement rules |
| Firmware, Software and Security | 15% | - HP security features and recovery procedures - HP system software and driver installation - BIOS/UEFI updates and configuration |
| Disassembly, Replacement and Assembly | 30% | - Thermal system and cooling maintenance - Battery, keyboard, display, and system board service - Safety procedures and ESD protection - Removal and replacement of internal components |
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