EXIN ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question #1
Which Functions are included in IT operations management?

A. Facilities management and release management
B. Technical management and change management
C. IT operations control and facilities management
D. Network management and application management

Question #2
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service operation: IT operations management
B. Service transition: Plan and prepare for deployment
C. Service design: Design the processes
D. Service strategy: Develop the offerings

Question #3
What are sources of best practice?

A. Substitutes, regulators, customers
B. Industry practices, academic research, training and education
C. Customers, suppliers, advisors
D. Competition, compliance, commitments

Question #4
What do customer perceptions and business outcomes help to define?

A. The value of a service
B. Total cost of ownership (TCO)
C. Key performance indicators (KPIs)
D. Governance

Question #5
Remediation planning is a key part of which process?

A. Capacity management
B. Availability management
C. Change management
D. Financial management for IT services

Solutions: