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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 2: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Topic 3: The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Topic 4: Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Topic 5: Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
EXIN ITIL Foundation Sample Questions:
Question #1
Which Functions are included in IT operations management?
A. Facilities management and release management
B. Technical management and change management
C. IT operations control and facilities management
D. Network management and application management
Question #2
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. Service operation: IT operations management
B. Service transition: Plan and prepare for deployment
C. Service design: Design the processes
D. Service strategy: Develop the offerings
Question #3
What are sources of best practice?
A. Substitutes, regulators, customers
B. Industry practices, academic research, training and education
C. Customers, suppliers, advisors
D. Competition, compliance, commitments
Question #4
What do customer perceptions and business outcomes help to define?
A. The value of a service
B. Total cost of ownership (TCO)
C. Key performance indicators (KPIs)
D. Governance
Question #5
Remediation planning is a key part of which process?
A. Capacity management
B. Availability management
C. Change management
D. Financial management for IT services
Solutions:
| Question #1 Answer: C | Question #2 Answer: C | Question #3 Answer: B | Question #4 Answer: A | Question #5 Answer: C |
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