PDF Version DemoWho should take the MB2-718 exam
The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.
In recent years, more and more people choose to take Microsoft MB2-718日本語 certification exam. Because the exam can help you get the Microsoft certificate which is an important basis for measuring your IT skills. With the Microsoft certificate, you can get a better life.
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How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
What is the duration of the MB2-718 Exam
- Passing Score: 700/1000
- Length of Examination: 150 minutes
- Number of Questions: 45-60
- Format: Multiple choices, multiple answers
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Create and manage cases - Use the Interactive Service Hub - Manage Knowledge Base articles |
| Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
| Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Configure service level agreements - Define entitlements and channels |
| Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
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