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Skills measured
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot hybrid and migration issues (10–15%)
- Troubleshoot mail client issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
Briefly explain the difficulty of the Microsoft MS-220 Exam
The Microsoft MS-220 exam is a difficult exam, and it requires a good amount of preparation. In order to pass this exam, you need to have good knowledge of the subject, as well as be able to answer all questions correctly. Microsoft MS-220 exam dumps will save your prep time.
The difficulty of this exam can be attributed to the fact that it is quite difficult to memorize all the content that is required. There are many topics which are covered in this exam, and they are not just limited to one subject.
Prerequisites for Microsoft MS-220 Exam
Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 - Interpret message headers and message trace results - Troubleshoot mail flow rules and routing issues |
| Topic 2: Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Fix mailbox database and quota issues - Manage mailbox and recipient configuration |
| Topic 3: Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality - Fix mobile device and ActiveSync problems |
| Topic 4: Troubleshoot compliance and retention issues | 25-30% | - Troubleshoot in-place holds and litigation holds - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Resolve eDiscovery and content search problems |
| Topic 5: Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures |
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