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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication and Team Dynamics | - Interpersonal and organizational communication - Conflict resolution strategies - Group development and team effectiveness |
| Leadership Theory and Practice | - Transformational vs transactional leadership - Leadership styles and effectiveness - Trait, behavioral, and contingency leadership theories |
| Ethics and Decision Making | - Corporate social responsibility - Decision-making models - Ethical frameworks in organizations |
| Foundations of Organizational Behavior | - Individual vs group behavior in organizations - Organizational systems and structures - Introduction to organizational behavior principles |
| Organizational Culture and Change | - Change management models - Organizational culture development and impact - Resistance to change and mitigation strategies |
| Motivation and Employee Behavior | - Incentives and rewards systems - Content and process motivation theories - Job satisfaction and performance |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. How might a charismatic leader work to increase performance in an organization?
Choose 1 answer
A) Avoid unconventional behavior.
B) Articulate an appealing vision.
C) Demonstrate Type A behavior.
D) Issue a memo calling for increased effort.
2. When might an organization's strongly-entrenched culture be a liability?
Select one.
A) When top management is guiding the cultural development
B) When the shared values of an organization are in agreement
C) When core values are shared by members of a specific department
D) When an organization's environment is undergoing rapid change
3. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
A) A manageable level of conflict, members who are conscientious, and effective leadership
B) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
C) Group performance evaluation, absence of conflict, and members who fill role demands
D) A climate of trust, members who fill role demands, and a large team size
4. What is a purpose of employee performance evaluations?
Choose 1 answer
A) To determine who is best tuned to organizational politics
B) To serve as a screening device for selecting new employees
C) To measure the physiological symptoms of organizational dysfunctionality
D) To provide feedback and determine reward allocations
5. What is true about the relationship between performance evaluation and motivation?
Choose 1 answer
A) Performance evaluations have little potential for impacting motivation.
B) The relationship does not depend on the perceptual process.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation
D) The relationship is strongest when employees are not aware of the criteria used for the evaluations.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |



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