Nokia SDM_2002001040

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Nokia SDM Certification - CARE Sample Questions:

1. What is the purpose of Care Program Management Assessment?

A) Check Care Program Manager's competence level.
B) Accessing the Network Elements under Care.
C) Verify the implementation and execution of the Care processes within certain CT.
D) Check Care processes' status in specific CT and CaPM's competence level.

2. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) Care Program Manager should inform the customer about higher service fee for the coming period.
B) CaPM should reject the offer/invoice and just order what was agreed before.
C) The Logistics Coordinator should rise a new Purchase Order for the higher value.
D) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.

3. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Standard contract.
B) Warranty Extended contract.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Care Agreement.

4. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE planning packages include resource requirements and total figures are calculated automatically.
B) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
C) Resource streams manager analyse input and define the number of resources needed.
D) F&C controller evaluates the required use of resources and calculates the expected SPC cost.

5. According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A) T - 4 months.
B) T - 3 months.
C) T - 6 months.
D) As soon as prepared.

Solutions: