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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives - Performance Analysis |
| Topic 2: Service Operations & Governance | 30% | - Incident, Problem & Change Management - Service Monitoring & Reporting - Escalation & Stakeholder Communication |
| Topic 3: SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Nokia SDM Model & Principles - Service Delivery Lifecycle |
| Topic 4: Service Design & Planning | 25% | - Customer Requirements & Expectations - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management |
Nokia SDM Certification - NI Sample Questions:
1. Which of the following options describes the basic sequence of turnkey site process phases?
A) 1. Site Search 2. Site Selection 3. Permitting 4. Site Design 5. Leasing 6. Construction Works 7. Telecom Implementation 8. Site Acceptance
B) 1. Site Search 2. Site Acceptance 3. Leasing 4. Site Design 5. Permitting 6. Construction Works 7. Telecom Implementation 8. Network Optimization
C) 1. Site Search 2. Site Selection 3. Leasing 4. Site Design 5. Permitting 6. Construction Works 7. Telecom Implementation 8. Site Acceptance
D) 1. Site Design 2. Site Search 3. Site Selection 4. Leasing 5. Permitting 6. Construction Works 7. Telecom Implementation 8. Site Acceptance
2. Under what circumstances should the Project Manager include the costs associated to the execution of the Quality Management Plan in the Project Cost Baseline?
A) Costs associated to Quality Management should be considered only in very complex projects when the risk of quality issues cannot be fully mitigated.
B) Quality Management costs should not be part of the Project Cost Baseline as it is the obligation of the subcontractor to perform according to the contract.
C) Quality Management costs should not be part of the Project Cost baseline but be entirely transferred to subcontractors that under perform.
D) Quality Management Costs must be always considered in the project plan as the benefits outweigh the costs in terms of less rework, higher productivity and brings higher stakeholders satisfaction.
3. What is the definition of NI Risk Management ?
A) ...to maximize the probability and consequences of positive events and minimize the probability and consequences of adverse events to project objectives.
B) ...to avoid risks that would damage the desired grow in sales andprofitably while taking all opportunities to positively influence customer satisfaction.
C) ...to manage risks that will enable NSN to profitably grow the business while having a basic understanding of the risks and responses required.
D) ...to take risks that will enable NSN to profitably grow the business while having a thorough understanding of the risks and responses required for its success.
4. Which main steps are required to set up an effective Change Management Process in a project?
A) - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.
-The change management process is documented and communicated to customer/subcontractor/internally in NSN.
-
Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
B) - The change mgmt process is discussed and approved by NSN NI PjM team.
-The PM talks about the change management process with all relevant stakeholders internally in NSN.
-Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
C) - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.
-The PM talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
-
Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
D) - The change mgmt process is discussed and approved by NSN NI PjM team.
-The change mgmt process is documented and communicated internally in NSN.
-
Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
5. What is the impact to increasing Contingency Reserves due to new project Risks identified?
A) Change Management process must be triggered.
B) New Baseline must be approved by Revenue Recognition Board.
C) Site cost will increase.
D) Reduction of Gross Margin.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |



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