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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes. Which solution should the consultant recommend?
A) Outbound Message with record-triggered flow
B) Salesforce Connect
C) External Relationship with custom object
2. Universal Containers is realigning sales territories and needs to update ownership across its
400,000 accounts. The organization-wide default for Accounts is Private. Which factor should the consultant consider when updating the sales territories and Account owners?
A) The Salesforce recycle bin needs to be emptied prior to realignment.
B) The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.
C) The organization-wide default should be set to Public before the update can be performed.
3. Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to Influential campaigns. Which feature will allow for revenue share with standard and custom attribution models?
A) Create a formula field to track Campaign Influence.
B) Create a reporting snapshot for Campaign Influence.
C) Customizable Campaign Influence for reporting.
4. Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
A) Download the Login History report and filter by device type.
B) Report on the opportunity records created on a mobile device.
C) Review the user profiles for mobile device permissions.
5. Cloud Kicks wants new Opportunities created from won Renewal deals automatically, without manual rep intervention. What should the consultant recommend?
A) A Flow triggered on Opportunity Closed Won that clones/creates a renewal Opportunity
B) Manual duplication by reps
C) A report subscription
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |



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