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Avaya 3000-2

3000-2

Exam Code: 3000-2

Exam Name: ACSS Small and Medium Enterprise (SME) Communications

Updated: Aug 18, 2026

Q & A: 103 Questions and Answers

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: SME Communications System Overview- Licensing and feature enablement concepts
- System architecture and core components
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
Topic 2: Call Routing and Features- Auto attendants and hunt groups
- Voicemail and messaging services
- Inbound and outbound call routing
Topic 3: Installation and Configuration- Trunk configuration (SIP / PRI / analog)
- Initial system setup and provisioning
- User, extension, and endpoint configuration
Topic 4: Networking and SIP Integration- Firewall/NAT considerations for VoIP deployments
- SIP trunk configuration and troubleshooting
- IP networking fundamentals for SME systems
Topic 5: Maintenance and Troubleshooting- Software upgrades and patch management
- Fault isolation and resolution procedures
- System monitoring and diagnostics tools

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending


2. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 16 voicemail ports
B) CCR
C) one-X Portal
D) IP Office Voicemail Pro up to 20 voicemail ports


3. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.


4. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) time
C) time server
D) get time


5. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.711 for the IP phones
B) G.729(a) for the SIP trunk and G.729(a) for the IP phones
C) G.711 for the SIP trunk and G.711 for the IP phones
D) G.711 for the SIP trunk and G.729(a) for the IP phones


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,B
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: C

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