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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| Topic 2: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 3: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 4: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| Topic 5: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Question #1
A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?
A. record selection file name
B. script label to use for making call
C. agent key definition file name
D. outbound Screen
Question #2
What does the Expert Calling Ratio setting determine?
A. how many calls to place, based on the ratio of idle agents and agents on calls
B. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
C. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
D. when to place outbound calls for agents while in idle time
E. when to place outbound calls for agents while in work time
Question #3
A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
A. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
C. The Active list configuration must be deleted before saving the new configuration.
D. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
E. The modified list configuration can be saved as Active and be used immediately.
Question #4
What does db_mgr script do?
A. It rolls up the daily data into monthly statistics.
B. It runs a backup of the database to DVD.
C. It removes all old and outdated files from the system.
D. It stops and starts the database
E. It copies calling lists to *.old.
Question #5
Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
A. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B. A value of 0 turns off the feature.
C. This feature should be set to four (4) for UK due to OFCOM regulations.
D. This feature should be set to one (1) for UK due to OFCOM regulations.
E. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: E | Question #3 Correct Answer: A,E | Question #4 Correct Answer: E | Question #5 Correct Answer: A,B |



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