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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Reporting and Performance Management | - Monitoring Operations
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Contact Center Implementation | - Deployment and Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Call Routing and Vectoring | - Routing Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which application or menu can be used for creating an ACD on CMS?
A) CMS-Terminal
B) CMS-Supervisor
C) cms svc
D) cms adm
2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A) Voice over IP
B) Integrated Announcements
C) Local Announcements
D) Music-on-hold
3. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Vector farm
B) VDN farm
C) Agent Login ID farm
D) Hunt Group farm
4. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A) BCMS is interval based and CMS is call based.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
5. Which program is a custom application on the CMS?
A) High Availability Admin Sync
B) Alarm Origination Manager
C) Avaya Supervisor
D) Avaya Visual Vectors Client
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: B |
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