Avaya 6201.1

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A. Percent in Service Level
B. ASA-Average Speed of Answer
C. EWT- Expected Wait Time
D. Avaya Business Advocate

Question 2

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly archiver for ACD3 failed to run successfully.
B. The nightly archivers far ACD1 and ACD2 have not complete yet.
C. The nightly backup was in contention far the nightly archiver for ACD3.
D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

Question 3

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

Question 4

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. The arrow an the CMS menu is up
B. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C. The /cms/install/logdir/admin. log shows a link is operational.
D. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
E. From the CMS menu. Maintenance Connection Status shows a link operational.

Question 5

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B. Tape backup is called CMSADM, while network backup is referred as Maintenance.
C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

Solutions: