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Nortel 922-072 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Applications | - Unified messaging features - Auto Attendant configuration - Voicemail system setup |
| Topic 2: System Maintenance and Troubleshooting | - Basic fault diagnosis and system logs - Backup and restore procedures - Software upgrades and patching |
| Topic 3: BCM System Fundamentals | - Hardware components (BCM50 / BCM200 / BCM400 / BCM450) - System capacities and licensing concepts - BCM architecture overview |
| Topic 4: Voice Services | - SIP and H.323 fundamentals in BCM - VoIP configuration - Call routing and call handling features |
| Topic 5: System Configuration | - Telephony configuration (lines, trunks, extensions) - Dial plan configuration - Initial system setup and provisioning |
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