PDF Version DemoIn recent years, more and more people choose to take Peoplecert CMS7 certification exam. Because the exam can help you get the Peoplecert certificate which is an important basis for measuring your IT skills. With the Peoplecert certificate, you can get a better life.
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Topic 2: Service Lifecycle | - Continual Service Improvement - Service Design - Service Operation - Service Transition - Service Strategy |
| Topic 3: Service Management as a Practice | - Concept of best practices in service management - Role of service management - Definition of services and customers |
Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following activities is be performed by access management?
A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Providing physical security for staff data centers and other buildings
D) Managing access to the service desk
2. Which role or function is responsible for monitoring activities and events in the IT Infrastructure?
A) Service Level Management
B) Incident Management
C) Capacity Management
D) IT Operations Management
3. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
A) The IT Director
B) The Service Owner
C) The Process Owner
D) The Customer
4. Which role is accountable for a specific service within an organization?
A) The Service Continuity Manager
B) The Service Owner
C) The Service Level Manager
D) The Business Relationship Manager
5. Which of the following defines the level of protection in Information Security Management?
A) The Business
B) The ISO27001 Standard
C) The Service Level Manager
D) The IT Executive
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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