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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Integration | 8% - 12% | - System Connectivity
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
A. False
B. True
Question 2
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
A. Table element (with unlimited rows)
B. Attachment element (with multi-attachment activated)
C. Series element
Question 3
Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
A. Release assignments
B. Define core hours.
C. Create technician skills
D. Enter materials used
Question 4
Which answers are correct in regards to work shifts? Choose Three correct answers.
A. Work shifts are visible in the workforce management planning board
B. Work shifts are defined at the company level and apply to all technicians Atfi CI.
C. Only internal employees can have work shifts
D. Each technician can have only one work me pattern
E. I can define a work shift pattern for a group of people
Question 5
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A. It is possible to change amount/quantity of efforts prior to approval
B. By assigning permission for approval, all relevant objects appear on the Journal ready for action
C. Purchase orders are approved when all materials are approved
D. Business rules are necessary for activating the approval necessity in a company
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A,B | Question 4 Answer: A,D,E | Question 5 Answer: A,B,D |
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