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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Manager Customization | 15% | - Menu and interface customization - Forms, fields and views modification - Database dictionary changes - RAD and JavaScript scripting |
| Service Manager Administration | 20% | - User, role and security management - Backup and recovery processes - Database management and maintenance - System monitoring and logging |
| Integration and Reporting | 20% | - Integration with other systems - Dashboard and data analysis - Web services and API usage - Report creation and management |
| Service Manager Architecture and Deployment | 20% | - Performance and scalability - Installation and deployment procedures - Server and client configuration - System architecture and components |
| Service Manager Configuration | 25% | - Notification and escalation rules - Service request and catalog configuration - Incident, problem and change management setup - Workflow and process design |
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