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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?
A) Upgrade the firmware.
B) Check the network adapter drivers.
C) Reseat the network adapter.
D) Replace the network adapter.
2. Which tool is used to update desktops and notebooks proactively with select HP software and drivers?
A) HP Software Update
B) HP Client Management Software Updates
C) HPSoftPaq Download
D) HP Update Manager forVista
3. Which step is a required HP procedure for troubleshooting a hard drive?
A) Run the Drive Protection System (DPS) tool.
B) Run the HP Backup and Recovery Manager.
C) Run a memory check on the system RAM.
D) Use the hpsetcfg tool.
4. A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A) Replace the system board and the power supply.
B) Recommend a power audit of the facility.
C) Upgrade the power supply to one with greater capacity.
D) Replace the complete desktop.
5. What does HP QuickLook enable you to do?
A) view the complete system information relating to your notebook
B) access your Outlook data even if your device is inhibernate mode or powered off
C) access HP technical data or support information on the Internet
D) view the contents of a system folder without opening that folder
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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