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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workforce Computing Services Portfolio | - Support and maintenance offerings - Managed workplace services - Security and endpoint protection services |
| Topic 2: HP Workforce Computing Lifecycle Services Overview | - Customer outcomes and business value - Core value proposition of lifecycle services |
| Topic 3: HP Device Lifecycle Management | - Asset management and optimization - Device deployment and onboarding services - Device refresh and retirement strategies |
| Topic 4: Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| Topic 5: Selling HP Lifecycle Services | - Identifying customer requirements - Positioning lifecycle services in sales cycles - Value-based selling approach |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
A) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
B) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
C) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
D) Asset tags help customers save time and money and improve efficiency during the asset management process.
E) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
2. Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D) End users cannot snooze the alerts.
E) Only non-hybrid employees can receive end user alerts directly on their device.
3. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A) Focusing only on asking questions related to services solutions since hardware is separate
B) Actively listening and taking notes
C) Asking leading questions to understand your customers' pain points
D) Identifying things your customer's employees say they're missing in their IT support today
E) Assuming all customers need the same set of blueprints to get them where they need to go
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A,B,C | Question # 3 Answer: B,C,D |
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