HP HP5-H10D

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Care Pack Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

2. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Better security services
B) Lower prices
C) Wider offering
D) Wider geographical coverage

3. What is included in the defective media retention service?

A) It allows the customer to retain the defective drives that are repaired.
B) It allows the HP technician to use refurbished parts to complete a repair.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician repairing the device to keep the defective part.

4. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Care Pack Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

5. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) Multiple products, at various service levels, all under one agreement
B) One service level with risk mitigation
C) The entire cost pre-paid
D) A warranty purchased at the time of the product purchase

Solutions: