ITIL ITIL-4-Transition日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 2	Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
Topic 3	High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
Topic 4	Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 5	ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

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ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) Sample Questions:

Question #1
製品が利害関係者の品質に対する期待を確実に満たすことを保証するバリューチェーン活動はどれですか?

A. エンゲージ
B. 取得/ビルド
C. 設計と移行
D. 計画

Question #2
インシデント管理とサービスデスクの実践の違いは何ですか?

A. インシデント管理はサービス運用を回復し、サービスデスクはユーザーとのコミュニケーションを提供します。
B. インシデント管理はサービスの中断を管理し、サービスデスクは達成されたサービス品質を監視します。
C. インシデント管理は複雑な問題を解決し、サービスデスクはより単純な問題を解決します
D. インシデント管理は問題を解決し、サービスデスクは問題の根本原因を調査します。

Question #3
パフォーマンスの定義と測定に役立つツールとして何が使用されますか?

A. 継続的改善記録
B. インシデント記録
C. 変更スケジュール
D. サービスレベル契約

Question #4
ITIL の指針である「シンプルかつ実用的に保つ」を適用する良い方法は次のとおりです。

A. 聴衆が聞き取れるように伝える
B. 現在の状態から何も再利用しない
C. 簡単に実行できる方法を採用する
D. 速いということは不完全という意味ではないことを理解する

Question #5
オンボーディングにはどれが含まれますか?
1. お客様とのサービス目標の交渉
2. 新しい消費者の意識を高める
3. サービス提供のためのリソースの確保
4. サービスコンポーネントとインフラストラクチャの設計

A. 2 と 3
B. 3 と 4
C. 1 と 4
D. 1 と 2

Solutions:

Question #1
Correct Answer: C

Question #2
Correct Answer: A

Question #3
Correct Answer: D

Question #4
Correct Answer: C

Question #5
Correct Answer: A

ITIL ITIL-4-Transition日本語

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