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Earning a certification is a surefire step in your career. The most important thing is to ensure that you are always updated with the major changes taking place in the industry. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is just a starting point for your career, which opens doors to many opportunities for you. Thus, with such a certificate, you will stand a chance to get the role-based expert certification like the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implement omnichannel for customer service | - Omnichannel setup
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Manage cases and knowledge | - Case management
|
| Configure Dynamics 365 Customer Service | - Configure customer service applications
|
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