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HP HP2-B116 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition & Customer Needs | 25% | - Security and Compliance Advantages - Identifying Business Requirements - Cost and Efficiency Benefits |
| Topic 2: Sales Strategy & Solution Design | 25% | - ROI and TCO Analysis - Post-Sales Support Overview - Matching Solutions to Workflows |
| Topic 3: HP Document Solutions Portfolio | 30% | - Document Management and Workflow Solutions - HP LaserJet and PageWide Products - MFPs and Digital Sender Solutions |
| Topic 4: Competitive Positioning | 20% | - Addressing Objections - Differentiators vs Competitors |
HP Selling HP Document Solutions Sample Questions:
1. When a salesperson approaches a customer about the need for print management solutions, which issues should be discussed?
A) protection of intellectual data form research and development, and finances
B) resource constraints, decreasing budgets, adapting to change, and ROI
C) customization of document output for specific process steps
D) the need to print specific font and printing checks with special inks and toners
2. Why is itimportant to continually qualify any particular opportunity?
A) to decide whether or not to offer a discount on HP supplies
B) to determine if the customer will install HP Web Jetadmin
C) to decide whether ornot to continue to pursue the opportunity
D) to determine a suitable length of contract
3. What should you discuss with your customer concerning the deployment of HP Web Jetadmin?
A) the management of output from non-windows environments
B) the document management system the customer wants to deploy
C) the development of processes forprinting special fonts and bar codes
D) the number of IT help desk calls that relate to printer issues
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D |



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