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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Performance Management (APM) | 25% | - Application diagnostics and root cause analysis - Integration with BSM platform - End-user experience monitoring |
| Topic 2: Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Building value and ROI cases - Competitive positioning and differentiation |
| Topic 3: HP Operations Bridge & Infrastructure Management | 25% | - Monitoring and event management - Operations analytics and intelligence - Service health and dependency mapping |
| Topic 4: HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Business challenges and IT pain points - Aligning solutions to business outcomes |
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?
A) Service Health Analyzer
B) Service Health Reporter
C) Vertica
D) Run time service model
2. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?
A) IT infrastructure
B) applications
C) internet connections
D) event logs
3. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)
A) director of performance testing
B) director of quality assurance
C) director of distributed systems
D) director of service management
E) LOB manager for applications support
F) mobile applications administrator
4. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?
A) Cost of operations, doing more with less
B) Vendor and tool consolidation @ business insight
C) Proactive and predictive analysis
5. What do executive level buyers expect from salespeople when seeking a solution for their business issues?
A) that they can provide customer case studies for ideas to address the business issues
B) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
C) that they can whiteboard the specific solution that will address the specific business issues
D) that they can provide a short and detailed demonstration that clearly shows how to address the business issues
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,C,D | Question # 4 Answer: C | Question # 5 Answer: B |
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