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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Channel MPS Program and cMPS Discounts | 32% | - Discount structures and margins - cMPS program rules and eligibility - Contract terms and conditions |
| Topic 2: Audit and Control | 4% | - Reporting and control procedures - Contract compliance and auditing |
| Topic 3: Partner Status, Contractual Cartridges and Contract Upload | 11% | - ICPP contract upload process - Contractual cartridge definition and usage - Partner qualification and status |
| Topic 4: Cost Per Page and HP cMPS Pricing Tool | 12% | - Base + Click and Level Pay models - Using the official cMPS pricing tool - Cost per page calculation models |
| Topic 5: The Value of the Printing System | 29% | - Selling and presenting the solution - Value proposition and customer benefits - HP printing system architecture |
| Topic 6: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - HP channel partner program structure - Positioning cMPS vs other MPS models - EMEA MPS market overview |
HP Selling HP EMEA cMPS Sample Questions:
Question #1
What does the HP Embedded Web Server do?
A. Shows which devices are available for printing
B. Automatically configures settings upon connection to the network
C. Automatically notifies the IT department when an imaging or printing device is in use
D. Enables remote management of the imaging and printing device
Question #2
What are HP Care Pack services?
A. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B. Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D. Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
Question #3
Which statement is true about HPs right to audit?
A. HP will audit all customers with HP Channel Managed Print Services contracts once a year.
B. If the partner is requesting more than a 20% discount on HP original supplies. HP reserves the right to conduct an audit.
C. HP has the right to perform random audits.
D. HP has no right to audit, but can ask the partner to share all contracts.
Question #4
When should HP Care Pack Services be used within a cMPS contract?
A. Only when service level responses of less than 4 hours are required
B. Mandatory for all HP devices supported under the cMPS program
C. Decided by thepartnerand it is an option as part of the cMPS program
D. Always, when supporting HP commercial MFP
Question #5
What is part of the HP imaging and printing hardware value proposition?
A. Most new models introduced every year
B. Smallest product footprint form factor
C. Recognized for world class reliability
D. Number 1 in sales volumes per product
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: B |
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