HP HP2-B25

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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. What are the functionalities of an HP printer driver? (Select two.)

A) installs directly onto a multi-function printing device through the printer control panel
B) updates firmware automatically to printing devices that it is connected to
C) makes printer options and accessories available in the operating system and in applications
D) translates application language into printer language so the printer understands commands sent to it

2. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Check the User Guide or Service Manual for information on clearing the jam.
B) Determine if the product has a c-path or an repair the jam accordingly.
C) Ask the customer if they have been using supported media in Tray 1.
D) Ask the customer to open the right door to see if there is a paper jam.

3. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?

A) Disable any firewalls
B) Replace the printer
C) Print a configuration page
D) Replace the print server

4. Which printer component can hold an electrical charge until exposed to light?

A) print drum (OPC)
B) charging roller
C) laser
D) corona

5. Image Formation in an HP LaserJet printer is a six-step process. What is the first step in the process?

A) drum charging
B) drum conditionings
C) drum cleaning
D) formatter receiving and processing print data

Solutions: