HP HP2-B110

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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is the process behind a remanufactured cartridge?

A) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
B) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
C) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
D) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner

2. What is a typical cross-selling question?

A) "Wouldn't you benefit even more from an HP X cartridge?"
B) "Can I make your sale bigger?"
C) "Do you Print duplex?"
D) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."

3. Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?

A) 50%
B) 90%
C) 70%
D) 30%

4. Which design elements are always considered when HP designs a new cartridge? (Select two.)

A) Ease of use
B) Highest page yield
C) Lowest cost per page
D) High availability
E) HP warranty
F) Manageability

5. Which statement is true about loyal HP customers?

A) They value price overall other factors when making a purchase
B) They are not concerned about product reliability.
C) They purchase products from the HP brand and one reseller only.
D) They commonly seek out various suppliers for the best deal

Solutions: